Assistance Animals

An assistance animal is trained to assist a person with a disability alleviate the effect of the disability and meets standards of hygiene and behaviour that are appropriate for an animal in a public place, Assistance animals have a legal right to access public places alongside their handler and are not to be patted or distracted as they are working animals. They can be trained to alert their handler of an oncoming medical episode or to assist with everyday tasks.

Would you like customised training on Assistance Animal Rights and Responsibilities delivered to your team?

ATL aims to promote inclusion, understanding, and equitable access for individuals who rely on assistance animals to manage disability, illness, or mental health conditions. To further this mission, we have developed Assistance Animals Are Welcome Here (AAWH), a national training and engagement initiative designed to help customer-facing industries confidently and respectfully accommodate assistance animals and their handlers, while ensuring compliance with the Disability Discrimination Act (Sections 9.2a and 9.2c).

Enquire here

How does your customer facing business rate?

Send an email to info@animaltherapies.org.au and we will send you the ATL Business Practice Standards Audit Tool to assess your businesses performance in delivering great customer service to assistance animal handlers.

Assistance Animals “Rights and Responsibilities” Online Training

Did you know that refusing assistance animal handlers from accessing your services is against the law? The Australian Human Rights Commission receives complaints regarding discrimination against people with disabilities who need assistance animals to live their best life. Safeguard your business from complaints by ensuring that all your customer facing employees undertake training.