(a) is accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or
(b) is accredited by an animal training organisation prescribed in the regulations; or
(c) is trained to assist a person with a disability to alleviate the effect of the disability and meets standards of hygiene and behaviour that are appropriate for an animal in a public place.
Assistance animals have a legal right to access public places and are not to be patted or distracted as they are working animals. They support people in accessing various aspects of personal and public life. They can be trained in tasks to alert their handler of an oncoming medical episode or to assist with everyday tasks. An assistance animal must meet standards of hygiene and behaviour that are appropriate for an animal in a public place. Please do not ask the handler of an assistance animal about their condition.
Assistance Animals Are Welcome Here Campaign – Join the Movement!
Please complete this expression of interest if you would like to distribute Assistance Animals are Welcome Here stickers and informative postcards to your local shops.
Would you like customised training on Assistance Animal Rights and Responsibilities delivered to your team?
Lodge an enquiry here and a member of the ATL team will be in touch soon.
How does your customer facing business rate?
Use the ATL Business Practice Standards Audit Tool to assess your businesses performance in delivering great customer service to assistance animal handlers?
Assistance Animals “Rights and Responsibilities” Online Training
Did you know that refusing assistance animal handlers from accessing your services is against the law? The Australian Human Rights Commission receives complaints regarding discrimination against people with disabilities who need assistance animals to live their best life. Safeguard your business from complaints by ensuring that all your customer facing employees undertake training.
